faqs
If your order did not go through after clicking on "Proceed to checkout", then a specific error will appear toward the top of the screen in red. If you are still experiencing issues at checkout after correcting the errors, please contact Customer Service so we can further assist. Contact Customer Service at (636) 220-6960 Monday to Friday 9am to 5pm CT, or fill out our Contact form. We are happy to help!
Prior to checkout, login to your account and click on the address you would like to change. A window on the right will appear to update your address. Once completed, click "Save" on the top right corner of that window. Please allow 24 hr for changes to be permanent.
Login to your account. On the account menu, click on "Change Password". It will prompt you to enter your current password first, then enter a new password (minimum 8 characters).
Go to the login page and click "Forgot Password" below. A temporary code will be emailed to you that is valid for 30 min. Use that code to login to your account, then you may change your password once logged in.
Login to your account. Hover over the card and on the top left click on the trashcan link to delete it.
Flower, kratom powder, glass, exotic snacks, and any opened products may not be returned for safety reasons.
For full details on our return/exchange/refund policy, please visit #7 of Terms & Conditions.
All nicotine orders include $15.99 shipping plus a $7 fee for the signature to ensure correct delivery.
For orders $99 and over, shipping is free, but you will still get a $7 signature fee.
**This does NOT pertain to Zero Nicotine products.
"Nicotine-free" means that a product does not contain any nicotine, the addictive substance found in tobacco. This label is often used on items like:
- E-liquids/vape juices
- Nicotine replacement products (after nicotine has been removed)
- Herbal cigarettes or pouches
- Some wellness or relaxation products
People may choose nicotine-free products to avoid addiction, reduce health risks, or transition away from tobacco use. However, it's important to check labels carefully—some "nicotine-free" products may still resemble or simulate smoking behavior.
Kava is typically used for its soothing and anxiety-reducing effects. Like with most wellness aids, kava may affect some people differently than others. Some users have reported side effects that are usually mild or temporary, including drowsiness or sedation, dizziness, headache, stomach upset, dry mouth, or skin rash.
Kavalactones are a class of lactone compounds found in kava roots. They are responsible for the euphoric, analgesic, and sedative effects of kava.
You might have noticed that Lay's and Walker's have similar logos. In fact, the two brands are owned by the same parent company, Pepsi Co. The brand name "Lay's" is used in the US, Australia, and Canada; and is called "Walker's" in the UK and Ireland. Walker's offers some flavors and variations that Lay's doesn't, and vice versa.
Hydroxy-11 or 11-hydroxy-thc is a potent psychoactive metabolite of THC. It is reported to have stronger effects than THC, with a longer-lasting high.
Nicotine pouches are small, white packets that you place between your gum and lip. They contain nicotine, different flavors, and even plant-based fibers without the smoke or tobacco leaves.
Both are cannabis concentrates derived from fresh-frozen cannabis, but their method of creation differs. Live resin uses chemical solvents like butane or propane during the extraction process, to draw cannabinoids out of the flash-frozen cannabis plant material. Live rosin, on the other hand, is solventless, meaning it uses just heat and pressure during the extraction process, resulting in a more natural end product.
7Hydro sets itself apart by offering premium kratom and 7OH products that are ethically sourced, lab-tested, and processed in the USA. Every product is crafted in their South Carolina-based lab with a focus on consistency, potency, and purity—so you get powerful, reliable effects with every dose.
